One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours and hours on end, or even all day, to get an answer to an e-mail or a ticket. Irrespective of when you touch base with us, we will assist you within only 1 hour with any technical or pre-sales queries that you might have. In reality, our real reply time rarely surpasses twenty to thirty minutes. As we’re on duty 24-7, you’ll always obtain help in a timely fashion and we understand precisely how crucial that is in the digital era. Soon after you contact us, we will respond to your queries. If you come across any technical complication, we will handle it for you, or we will supply you with all the required information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support team representatives are available all the time and they’ll answer any ticket that you submit from your hosting Control Panel within 1 hour max. The response time is guaranteed regardless of whether you have a generic inquiry with regards to your semi-dedicated server or you confront a problem and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to help you out, as we are available day and night to handle any technical, general or billing issue. In case you get in touch with us about anything that’s within our capacity, we will solve it before we reply, which goes to say that you won’t have to wait for hours or even days while the problem persists. In case there is something that you have to do on your end, we’ll give you the required info – what possible solutions to try out, what steps to take, etc.