The support that you'll get from your shared hosting supplier is very important, no matter if you have pre-sales questions and you are not a customer yet, or you've got a technical problem with a current account. Timely and clear information about a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a sign that you're ordering from an actual hosting supplier not from some reseller. If you obtain a hosting account through a company that doesn't own its servers and it can't access them right away, it is likely that you will wait for a few days in order to have an answer to any kind of query, thus your sites may stay offline for ages. In contrast, a provider which offers numerous ways of communication and has a support staff available all the time will assist you to right away and help you limit or entirely avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of receiving assistance promptly, that's why our shared hosting services feature 24/7 tech support plus several means of contact. If you do not have an account yet, you can easily call us or use our live chat and speak with a live representative, in order to find out about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up obtaining a service that you cannot use. If you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it needs more analysis. Unlike the majority of providers on the market, we reply to all tickets within the hour, so you won't need to wait for a whole day. Our support services can be used twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated packages that we offer feature 24/7 customer and tech support, which means that no matter what problem you have, you will be able to contact us and we'll give you a hand in a timely manner. The guaranteed reply time for every e-mail or ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; typically the reply time hardly ever exceeds twenty minutes. Furthermore, we provide phone support with several local numbers internationally as well as a live chat, so that you are able to get in touch with us and get additional information about our solutions even if you do not have an account yet. We are able to help you with nearly any question or an issue you have - payment methods, package specifications, email setup, hosting account settings, and so on. If you employ our services, you will not ever have an issue where you should wait for a few days to get an issue solved like you may have to do with various other service providers.

24/7 Customer Support in VPS Hosting

If you obtain a virtual private server from us, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local telephone numbers in the USA, the UK and Australia along with a live chat service. If you are an active customer and you're looking for help with some technical issue which requires additional time to investigate or resolve, you can open a support ticket from your billing account or you'll be able to send an email message and we will take care of the trouble and send you a response within 1 hour. The answer time is guaranteed 24/7, including holidays and weekends, yet for most problems it takes less than 30 minutes to get assistance. The support service covers the VPS and all pre-installed software it includes, so if you need help with third-party applications, you can check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Web Hosting

When you buy a dedicated server from our company, you will be able to contact us anytime using a number of channels and the maximum time that you'll have to wait for a response is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything relevant to the apps which are pre-installed on the server. To contact us about a technical matter, you're able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email. If you have any basic questions or you would like to find out about our web hosting solutions before you order, you can employ our live chat or you can call one of the local phone numbers that we have in various countries worldwide. When you're looking for support for third-party software that you cannot deploy or operate properly, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.