There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you opt for is a trouble ticket system. It’s the easiest communication medium for many reasons. If no customer service team representative is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably hit home. Also, you can copy and paste large bits of info without worrying about typos, and if a particular problem needs more time to be solved or a number of responses have to be exchanged, all the information will be in the exact same place, so each party can always see the comments added by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they’re usually separate from the hosting platform, which means that if you have to provide information or to adhere to directions, you’ll have to use at least two separate interfaces and this number may rise if you desire to administer multiple domain names. Plus, many web hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst you’re browsing your files or configuring different account settings. The ticketing system is being monitored 24/7 by our customer support team representatives and the ticket response time is maximum sixty minutes, but it seldom takes more than twenty minutes to get assistance. Unlike some hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and request info with regards to any technical or billing problem. Besides, you can read a collection of articles, which will help you resolve the most common complications yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our semi-dedicated packages, was created with one aim in mind – that you should be able to manage everything associated with your semi-dedicated server account in one location and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an inquiry or chance upon a difficulty, you can get in touch with our tech support staff momentarily without needing to log into a totally different admin interface. You can search through your files or check a variety of settings in your account whilst sending a new ticket or reading the answer to an older one. If you have tons of tickets and you want to track down a particular one, you can take advantage of the smart search option, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive an answer in no more than an hour irrespective of the essence of your question or issue.