Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you will never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst you’re browsing your files or configuring different account settings. The ticketing system is being monitored 24/7 by our customer support team representatives and the ticket response time is maximum sixty minutes, but it seldom takes more than twenty minutes to get assistance. Unlike some hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and request info with regards to any technical or billing problem. Besides, you can read a collection of articles, which will help you resolve the most common complications yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our semi-dedicated packages, was created with one aim in mind – that you should be able to manage everything associated with your semi-dedicated server account in one location and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an inquiry or chance upon a difficulty, you can get in touch with our tech support staff momentarily without needing to log into a totally different admin interface. You can search through your files or check a variety of settings in your account whilst sending a new ticket or reading the answer to an older one. If you have tons of tickets and you want to track down a particular one, you can take advantage of the smart search option, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive an answer in no more than an hour irrespective of the essence of your question or issue.