A live chat is a real-time method of communication between a hosting company's support crew and its customers. It's a very efficient method to receive some information about the website hosting services or have some issue resolved as you're speaking with a live representative. The advantages of using a live chat service rather than calling or opening a ticket are the smaller possibility of mistakes any time you exchange info such as usernames or domain names, the quicker response time since the communication is live and the fact that you don't need to stay on the chat all the time - you'll be able to do something else while the agent examines the issue in question. Also, you'll be able to connect with a live chat room from any computer which is connected to the Internet, avoiding the telephone rates that you'll have to pay if you're calling to a different country.

Live Chat Support in Shared Hosting

Together with the phone and ticket support, we offer live chat support too. You can contact us every single day, which includes weekends and holidays, and we will give you more info about the Linux shared packages that we offer in case you are not a customer yet, or about general and billing questions if you already have an account. Although for entirely technical issues you'll need to open a ticket to the technical support team, since such matters will require more time to be taken care of, you may still get in touch with us through our live chat for some technical info. For instance, we're able to help you set up an e-mail address in your email client or troubleshoot numerous problems, saving you a long time. Even if our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as a part of our services, therefore when you have any kind of questions regarding our semi-dedicated packages, you're able to talk with our customer support team whenever you need no matter if you have already purchased an account or not. In general, the chat service is intended for billing, pre-sales and common questions and difficulties, yet we're able to help you with various technical questions as well. We will help you select the proper plan for your sites in case you don't have an account yet, we can respond to any kind of billing questions or concerns you may have or we can help you with setting up your new email address on your personal computer or smart phone - all this will be done quickly since our live chat service is available all day long, each and every day. Whenever you require assistance, you can talk to an agent and save considerable time.