Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • We offer a 1–hour response time warranty for any trouble ticket or e–mail that you submit to the tech support team. We will swiftly answer all the general enquiries and forward right away the issue to our system administrators if any further assistance is needed. If you order the Admin Services package, we will execute any of the included server management tasks at a time that has been discussed with you preliminary.

  • Top quality support service

  • A First–Rate Customer Service

  • If you require help using the Web Hosting Control Panel or with any of the applications that we have preinstalled on the dedicated web hosting server for you, you can get in touch with the help desk support team at any time via the ticketing system. In addition, should you require assistance managing your dedicated hosting server, you can make use of our Admin Services package, that includes Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting services, backup space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Web Hosting Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functions is a rather useful integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. The majority of how–to articles also video versions which show all the actions that you can carry out in a highly illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.