If you ever have any questions concerning the web hosting service in general or if you encounter a problem with your websites, you’ll have to get in touch with the hosting company’s technical support team. It may not make any difference how fast they will reply when you've got a general question, but a problem such as a bungled web application update, for instance, may lead to your website becoming broken or inaccessible on the web. And the longer you have to wait for the support team to assist you, the longer the site will be inoperative. If you offer goods or services online, any outage will damagingly affect your site and you may lose existing or potential customers. A lot of hosting providers, predominantly resellers, reply to support tickets and e-mails within twenty four hours, but in the electronic world that’s way too long, as clients will hardly ever go back to a website that isn’t working correctly for extended spans of time.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can just forget about waiting around for hours and hours on end, or even all day, to get an answer to an e-mail or a ticket. Irrespective of when you touch base with us, we will assist you within only 1 hour with any technical or pre-sales queries that you might have. In reality, our real reply time rarely surpasses twenty to thirty minutes. As we’re on duty 24-7, you’ll always obtain help in a timely fashion and we understand precisely how crucial that is in the digital era. Soon after you contact us, we will respond to your queries. If you come across any technical complication, we will handle it for you, or we will supply you with all the required information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our support team representatives are available all the time and they’ll answer any ticket that you submit from your hosting Control Panel within 1 hour max. The response time is guaranteed regardless of whether you have a generic inquiry with regards to your semi-dedicated server or you confront a problem and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to help you out, as we are available day and night to handle any technical, general or billing issue. In case you get in touch with us about anything that’s within our capacity, we will solve it before we reply, which goes to say that you won’t have to wait for hours or even days while the problem persists. In case there is something that you have to do on your end, we’ll give you the required info – what possible solutions to try out, what steps to take, etc.